Returns, Refund & Warranty Framework
Motion Unseen is engineered for heavy-duty commercial deployment. We maintain a transparent, fair returns infrastructure designed to support hardware integrity and clear enterprise operational expectations.
📦 30-Day Evaluation Period
We offer a standard 30-day return window starting from the physical delivery date of your hardware payload.
- Hardware must be returned inside its original package tray with all components included (camera chassis, wood-screw mount, and power banks if applicable).
- Units showing significant physical deployment wear, deep mounting gouges, or modifications will be subject to a standard restocking deduction fee depending on refurbishment criteria.
- Return carriage fees are the responsibility of the purchaser unless a confirmed hardware defect is evaluated by our engineering lab.
🔒 Subscriptions & Cellular Provisions
Because data and cloud engines trigger real-time infrastructure maintenance, the following exclusions apply to our Pay-As-You-Go model:
- Ultimate Cloud Portal Access: Subscription payments are pure PAYG contract-free purchases. One-off top-ups for 30-day access tiers are non-refundable once activated.
- Complimentary 7-Day Trial: The included trial is 100% free with no payment details recorded upfront—cancelling during this window incur zero fees.
- Third-Party Data Plans: Since you activate cellular services directly with the roaming carrier network provider, any cellular data billing issues must be managed directly with them.
🛠️ 12-Month Component Warranty
Every Motion Unseen system ships with a comprehensive **12-Month Hardware Warranty** guarding against electronic failure, camera lens degradation, or manufacturing assembly faults.
Need to Initiate a Support Log or Return?
Our technical engineering team is ready to evaluate your hardware parameters asynchronously.
Submit Support Ticket